LMIV-compliant allergen labeling
Digital allergen labeling for the hospitality industry.
All 14 EU allergens automatically in your digital menu. Guests filter by intolerances, the AI waiter advises on allergen questions — reliably and multilingually.
EU allergen labeling: what the law requires
The EU Food Information Regulation (FIC, Regulation No. 1169/2011) requires all food service businesses to identify the 14 main allergens — even for unpackaged foods such as restaurant dishes. The 14 allergens are: gluten (wheat, rye, barley, oats), crustaceans, eggs, fish, peanuts, soy, milk/lactose, tree nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia), celery, mustard, sesame, sulfur dioxide/sulfites, lupins, and mollusks. With servioo.ai, you fulfill this obligation digitally, automatically, and in multiple languages.
How does digital allergen labeling work?
In the servioo.ai dashboard, you mark the contained allergens for each dish with a click. In the guest view, these allergens are automatically displayed as icons or labels. Guests can also filter by allergens: "Show me only dishes without gluten" or "Only lactose-free options". This way, your guests don't have to painstakingly check each dish individually.
AI waiter as allergen advisor
Through the integrated AI waiter, guests can ask targeted questions: "Which starters are nut-free?", "Does the pasta contain eggs?", "What do you recommend for celiac patients?". The AI waiter knows the allergen data of every dish and responds immediately, reliably, and in the guest's language. This relieves your service staff and gives guests with allergies a sense of security.
Advantages over paper-based allergen labeling
Paper-based allergen labeling has disadvantages: it is error-prone (manual lists become outdated), monolingual (international guests don't always understand the symbols), and inflexible (recipe changes require new printouts). The digital solution from servioo.ai is always current, multilingual, filterable, and interactive through the AI waiter. Recipe changes are immediately reflected in the guest view.
Frequently Asked Questions
Which allergens are supported?
All 14 EU main allergens according to LMIV: gluten, crustaceans, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, sesame, sulfites, lupins, and mollusks.
Can guests filter by allergens?
Yes. Guests can filter the menu by allergens and only see dishes that are safe for them.
Is the allergen labeling LMIV-compliant?
servioo.ai supports labeling of all 14 EU allergens. The correct assignment is the responsibility of the restaurant operator.
Does the AI waiter answer allergen questions?
Yes. The AI waiter knows the allergens of every dish and answers questions like "Which dishes are gluten-free?" instantly and multilingually.
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Implement allergen labeling digitally
14 EU allergens automatically in your menu. Guests filter, AI advises. 14-day free trial.
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